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Onderwerp: [FAQ] Special Winter Offer

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    Community Manager BB_Sious's Avatar
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    [FAQ] Special Winter Offer

    Dear Settlers,

    Get a first taste of the winter holiday season with our bonus +125% Gem packages!
    We're here to answer some of your questions:

    How long will this be active?
    Start: 01.12.2022
    End: 03.01.2023
    Please note: The promotion was already active since December 01. Purchases within this period, therefore, fall under the respective limitation.

    What packages do you offer during the Winter promotion?
    1x 9.99 Euro = 3825 Gems
    1x 49.99 Euro = 24750 Gems
    1x 99.99 Euro = 54000 Gems

    How much do I normally get for the Euro?
    The normal amount outside of any promotion or Happy Hour is as follows:
    9.99 Euro = 1700 Gems
    49.99 Euro = 11000 Gems
    99.99 Euro = 24000 Gems

    My Package disappeared!
    If you completed the purchase, the package will disappear since you can only purchase 1 package with the 125% bonus per Tier
    If you cancel the purchase before payment, then after 24-48 hours it should be available once again (only if payment was not finalized)
    If an error occurred, then after 24-48 hours it should be available once again (only if payment was not finalized)

    My package does not have the Happy Hour Bonus on top, even though there was a Happy Hour active!
    Bonuses do not overlap or add up. You can either purchase packages (unlimited) with the Happy Hour Bonus; if a Happy Hour is active; or 1 package each with the 125% bonus.

    To note:
    If a purchase fails, do not use any other package, you have to wait until the Bonus Icon is back on the packages. Only packages with the 125% Bonus Icon clearly visible will receive the Bonus Payout.


    Ride your sleigh to our festive shop to find out more!
    Laatst gewijzigd door BB_Sious; 07-12-22 om 15:13.
    Als je meer hulp nodig hebt neem contact op met de Klantenservice in het Nederlands. Aarzel ook niet om contact met mij op te nemen, maar stuur mij alsjeblieft berichten in het Engels.

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