[Feedback] An update from the "The Settlers Online" Team

[marco_polo_1984]

Dear players,

Thanks for posting your comments here. Sadly, there are issues that just cannot be resolved immediately. Unless it is a known issue, the support team will have to collect the details and forward them to the dev team.

I also cannot give you a date when specific issues will be fixed but if it is a known issue then our team is already working on the scripts needed to fix them. These scripts will be deployed during game maintenance.

Regards,
BB_Sious

And there goes the commitment to the community. Hollow promises, lack of clear communications, and a game that functions less and less by the day. Soon there will be no players left as they have turned away by the dozens already.

[copycat]

and a game that malfunctions less and less by the day.

Less and less malfunctions is a good thing

[Osirus]

25th of November:

"Our relationship with the community is very important to us and as a little thank you to all of you, make sure you keep an eye on your in-game mailbox in the following days."
26th of November until now:
" ... "

Dear players,

Thanks for posting your comments here. Sadly, there are issues that just cannot be resolved immediately. Unless it is a known issue, the support team will have to collect the details and forward them to the dev team.

I also cannot give you a date when specific issues will be fixed but if it is a known issue then our team is already working on the scripts needed to fix them. These scripts will be deployed during game maintenance.

Regards,
BB_Sious

Refunding and making losses undone for known issues aren't scripts that you need to work on. It's a change of attitude of your customer service. It's a sad conclusion that BB only gives about money, not about players.

[SaintPetrus]

Misschien dat het tijd wordt dat BB zelf eens iets meld aan de spelers, dit dan bij voorkeur in meerdere talen en niet alleen in het engels, niet alle spelers begrijpen de engelse taal en om met google translate te gaan vertalen is wel heel ver gezocht.

Zorg voor duidelijke communicatie naar de spelers en niet alleen wanneer mensen klagen, want als mensen gaan klagen ben je eigenlijk al te laat. Open en duidelijke communicatie geeft rust en zorgt dat moderators met respect worden behandeld.

Zij zijn een klankbord voor de spelers maar kunnen vaak niet antwoorden geven op dat wat in de chat wordt neergekwakt. Deze mensen verdienen respect.
Misschien dat dit ook eens een keer benoemd mag worden.