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Onderwerp: Flash pop-up and warnings

  1. #1
    Community Manager BB_Sious's Avatar
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    Flash pop-up and warnings

    
    Dear Settlers,

    As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should address these issues and give you a proper workaround.

    • Browser notification "Your Flash version is not up to date - please load the latest version";
    • (Flash) Blocked browser with a notification regarding blocked Akamai content;
    • Steam/Slim: white screen when loading the forum;
    • Notification pop-up of an error/update/block.


    Note: This post aims to provide a brief overview offering insights into the error, workarounds, and causes, and can be considered as a starting point for further investigations.
    If you would like to contribute with additional helping steps, please let us know by sending a private message.


    Pre-check
    1. Clear your cookies and Cache! Without this, your game will load old data connections which do not work anymore.
    2. If you have bookmarked the page, delete it and save the new address (see HTTP > HTTPS forum post)
    3. If you get a notification that you have no Flash version installed, simply click on ok - a popup will appear and you should accept the change (unblock content).

    Chrome
    • Open the following page: chrome://settings/content/flash;
    • "Allow Flash on your websites" must be activated!


    • Additionally, click on Add a page;
    • In the new window, add the new address for The Settlers Online;

    • Click on Add.


    Internet Explorer/Edge
    • Here you should get a popup notification that your Flash version is not up to date;

    • In this popup, click on the red line Install Flash-Player;
    • A pop-up will appear;

    • In the pop-up window, click on Always allow to use Adobe on this web page;
    • You should then save the changes and be able to log in again.


    Firefox
    • You should see a small red icon to the left of the 'The Settlers Online' address;
    • Click on this red button and a notification will appear explaining that "Adobe Flash was blocked";
    • You will now see 2 options, click on Allow;


      If the red button is missing, you can click on the gray lock and change the settings/blocking there!


    Deactivate Script blockers!

    It is already known that script blockers can block our game content - as of now, script-blocker will also block our CDN Akamai.
    You need to allow this connection and unblock Akamai in order to be able to play the game.
    Ideally, you should completely deactivate any script blockers (GhostScript/Adblocker, etc.), as they could block the game connections and intervene with your gaming experience.


    We have no workaround for steam yet, so the direct connection to the forum will show a white screen. However, you can avoid this issue by clicking on Forum in one of our website announcements.
    Als je meer hulp nodig hebt neem contact op met de Klantenservice in het Nederlands. Aarzel ook niet om contact met mij op te nemen, maar stuur mij alsjeblieft berichten in het Engels.

  2. #2

    Ingeschreven
    Oct 2012
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    Eindhoven
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    Why is Settlers is still not running on HTML5? All experts expect that Flash wil dissapear within a few years. It's time fot BB to get modern in stead of using a program that is vunareble to virusses and other nasty shit.

  3. #3

    Ingeschreven
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    wablief?

  4. #4

    Ingeschreven
    Dec 2013
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    Citaat Oorspronkelijk geplaatst door Kolkkie Bekijk Berichten
    Why is Settlers is still not running on HTML5? All experts expect that Flash wil disappear within a few years. It's time fot BB to get modern in stead of using a program that is vulnarable to virusses and other nasty shit.
    Precies dit, waarom nog altijd geen HTML5 website, of een app die op mobile devices draait....typisch gevalletje van wakker worden aub!

  5. #5
    Community Manager BB_Sious's Avatar
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    Mar 2017
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    Dear players,

    We understand your concerns regarding the future of The Settlers Online. At this moment, there are no plans to switch to HTML5. Rest assured that Bluebyte will continue to develop and support this game. Details on game updates/changes will be announced at some point in the future.

    Regards,
    BB_Sious
    Als je meer hulp nodig hebt neem contact op met de Klantenservice in het Nederlands. Aarzel ook niet om contact met mij op te nemen, maar stuur mij alsjeblieft berichten in het Engels.

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