[Help] How to Contact Support

Dear Settlers,

If you experience an incident where something in-game goes wrong, like getting locked out of your zone in the middle of a grand adventure, and you need to contact support to help fix the issue, here is what you do:

Contact Support using the Help and Support page

1. Login to The Settlers Online website.
   http://i.imgur.com/IdPXktS.png
   
   
2. Once you've successfully logged in please click "HULP"
   http://i.imgur.com/nHg639t.png
   
   
3. You should now be at our Help/Support and FAQ page. To contact support click the "+" next to "Contact Form" or click the text to open the contact form.
   http://i.imgur.com/kOGMH2o.png
   
   
4. You can contact our support team using this form, please fill out the message portion with as much information as possible to help us resolve your issue faster and with more accuracy.
   http://i.imgur.com/BAYcSrM.png

Note: Using the support form is the best way to get in touch with support. If you are unable to log in, please try a password reset first.

Alternative Ways to get Help and reach Support

If you are unable to view the support form, then you may reach us via:

1. Our Facebook page; or
2. Our Twitter account; or
3. You may also seek assistance via UBI support.

Regards,
BB_Sious